| To access the dozens of products in our store, go to the front page of our store and either use the category links shown at left, click on the Product link at the top of the page to get a complete listing, or use the Search Products link to look for specific items.
Order Online: Use the Add 1 to Basket or Buy 1 Now buttons in our shopping cart. To view your purchases at any time, use the Basket Contents link. Once you're done shopping, proceed to Check Out for a secure transaction.
Order by Phone: Call 1-800-U-MAKE-IT (1-800-862-5348). Please have your MasterCard, Visa, Discover or American Express card handy. For fastest ordering, please give item numbers to operators.
Sales Tax: For residents of New York State, please select appropriate sales tax for your county of residence. Note that shipping is taxable in NY, VT, MA, NC, and IL.
Moving? Please e-mail us with your new address.
Customer Service & Knitting Help: For answers to technical knitting questions or to check on your order, please call us at 800-798-8800 between the hours of 9am and 4pm Eastern time. Or send us an e-mail.
Privacy Policy: We do not make our mailing list or e-mail list available to any outside companies.
Canadian & International Customers: Please use your credit card when ordering or send a check in U.S. funds from an American or Canadian bank (e-mail us first to receive your shipping costs). With your e-mail order confirmation we will give you two options for shipping your order: air and ground (surface) and the cost for each. As soon as we hear back from you on how you would like your order shipped, we will bill your credit card and ship your order. All orders are shipped insured unless otherwise noted and all customs and local taxes are the responsibility of the customer.
Orders Shipped to Overseas Military Addresses: Please indicate the address you would ordinarily use for receiving parcels and click "Outside US" for country. Then fill in the state code (ex: AE or AP) and postal code where indicated. When we receive your order, you will be charged as if the shipment were being delivered within the USA "lower 48."
Returns: Your satisfaction is guaranteed. Please return any order or partial order within 30 days of date of purchase. When returning merchandise, please complete Returned Merchandise form, which is enclosed with your order. When returning merchandise, please indicate if you would prefer to make an exchange, receive a merchandise credit or a full refund.
Shipping: Alaska, Hawaii & Puerto Rico: All orders shipped air parcel post unless otherwise arranged at the time of ordering. We normally ship your order within 48 hours for all in-stock merchandise. We ship via both UPS, ground and USPS parcel post. If you prefer one service over another, please indicate this when ordering.
Merchandise Shipped from Factory: In a few instances, larger products are shipped direct to you from the factory. Please allow 3-4 weeks for delivery of these items, as we cannot guarantee actual date of shipment. Note that some items may not be able to be shipped by air.
Air and Express Shipments: A $10 surcharge is added to orders shipped UPS Second Day Air shipments within the continental United States except Alaska. $12 is added to orders shipped to Alaska, Hawaii or Puerto Rico. Note: Tables cannot be shipped by air.
Pricing: Please note we strive to maintain prices as marked, however we cannot be responsible for price increases due to exchange rates and other economic factors. Therefore, prices are subject to change without notice.
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